How to Manage your Ecwid Store
Last updated
Last updated
Running your Ecwid store efficiently is key to growing your business. This section will guide you through the critical functions you need to know, including attaching domains, setting up payment gateways, and managing your store’s operations.
1. Attaching Your Domain
To give your store a professional appearance, you’ll want to attach a custom domain.
Go to your Ecwid Control Panel.
Navigate to Website > Domain Name.
Follow the prompts to enter your custom domain.
If your domain is hosted elsewhere, follow the instructions to update your DNS settings (you’ll need to add an A-record pointing to Ecwid's server).
2. Inputting Stripe Keys into the Plugin
If you’re using Stripe as your payment processor:
In your Ecwid control panel, go to Payment.
Click Choose Our Custom Plugin.
You’ll enter your Stripe API Keys (available from your Stripe dashboard).
Once added, your store will be able to accept payments via Stripe.
3. Setting Up Shipping Label Purchasing
Ecwid allows you to purchase and print shipping labels directly within the platform:
Go to Shipping & Pickup in the control panel.
Set up your shipping methods (e.g., USPS, UPS).
Once your shipping is set up, you can purchase labels for each order directly from the Orders section. Select an order, click Buy Shipping Label, and follow the prompts.
4. Setting Up Marketing Emails
Stay connected with customers by setting up marketing emails:
In the control panel, go to Marketing > Newsletters.
Connect your store with a third-party email marketing service (e.g., Mailchimp).
Create and send marketing campaigns directly from this section, targeting customers with promotions, news, and updates.
5. Filling Out Terms and Conditions
To ensure compliance, especially with the sale of research peptides, it’s crucial to have clear Terms and Conditions:
Go to Settings > Legal Pages in the control panel.
Fill out the Terms and Conditions with details on how your products are for research purposes only and include any disclaimers.
Set the “Agree to Terms” option during checkout by enabling it under Settings > General > Checkout. This will ensure that customers must agree to your terms before purchasing.
6. Adding or Removing Products
To manage your product catalog:
Go to Catalog > Products in your control panel.
To add a product, click Add New Product, fill in the details, upload images, and set the price.
To remove a product, click the product in the list and select Delete.
7. Adding Customers
To manually add customers:
Go to My Sales > Customers.
Click Add Customer and fill out the required details such as name, email, and shipping address.
You can assign discounts or custom pricing tiers to these customers as needed.
8. Creating Invoices
Creating invoices for orders over $1,000 or for special requests is easy:
Go to My Sales > Orders.
Find the order that needs an invoice or create a new custom order.
Select Create Invoice, and Ecwid will generate one that you can send directly to the customer.
9. Managing Order Status and Payments
To track order statuses:
Go to My Sales > Orders.
You can view the status of all orders: Paid, Pending, or Not Paid.
To update the status manually, select the order, click Change Order Status, and choose the correct option.
10. Basic Store Edits
To make basic edits to your store’s appearance:
Go to Website > Edit Store Design.
Here you can change the layout, colors, and fonts to match your brand.
To make more advanced edits, use the CSS editor under Design > Advanced Settings.
11. Avoid Adding Payment Processing Outside Our Custom Solution
Important: Do not add any third-party payment processors beyond the custom solution we’ve provided. Peptides are often restricted from traditional payment gateways, and our solution is tailored to ensure compliance. If you add a processor like PayPal or a non-compliant Stripe account, you could risk having your payments frozen or your account banned.
12. Adding Sub-Agents with Discount Coupon Codes
To manage sub-agents without complicating your store:
Go to Marketing > Discounts.
Create a new Discount Coupon for each sub-agent. Set the discount rate (or leave it at zero) and assign a unique code for tracking their sales.
Provide the code to the sub-agent, and track sales through the discount code usage.
13. Installing OST Affiliate App for Sub-Agent Management
If you prefer more detailed management of your sub-agents:
Install the OST Affiliate app from the Ecwid App Market.
This tool integrates directly into your store and allows you to assign sub-agents, track their sales, and handle commission payouts seamlessly.
At $45 per month, this tool automates much of the work and makes managing a team of sub-agents much easier.
By following these steps, you can effectively manage your Ecwid store, ensuring smooth operations, legal compliance, and a scalable system for handling sub-agents and sales.
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