Micro Pharma Agent Handbook
  • Introduction
    • Welcome Agents!
    • Purpose of the Program
    • Handbook Overview
  • Agent Certification
    • Certification Requirements
    • Agent Responsibilities and Code of Conduct
    • Benefits of Certification
  • Regulatory Overview
    • FDA Updates as of 2024
    • FDA Peptide Classifications (Category 1 & 2)
    • DEA & USADA Regulations
  • Product Knowledge
    • What are Peptides?
    • MicroPharma.us Catalog
    • Sourcing and Quality Control: ISO-Certified Labs
    • How to Manage your Ecwid Store
  • Sales and Marketing Guidelines
    • Peptide Sales Kit
      • Sales Pitches for Doctors
      • Common Questions and Answers
      • What to Say and Not Say (Legal Phrasing)
    • Handling Objections
    • Doctor Liability Waiver
  • Legal and Compliance Training
    • Understanding "For Research Purposes Only"
    • Avoiding Health Claims and Dosage Recommendations
    • Compliance with FDA, DEA, and USADA
  • Sub-Agent and Affiliate Program
    • Sub-Agent Certification Process
    • Managing Sub Agents and Commissions
  • Support
    • Ecwid Store Support
    • Contacting MicroPharma
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  1. Support

Contacting MicroPharma

PreviousEcwid Store Support

Last updated 7 months ago

For the most effective support and communication, we use a Discord server with an integrated ticketing system. This allows us to manage your requests more efficiently than through phone calls or texts. By opening support tickets in Discord, we can track your issues and ensure they are addressed promptly.

Why Discord?

Discord is a free communication app that functions as a private server where we can connect with you directly, share information, and provide updates. Unlike other communication methods, Discord allows us to manage privacy and security more effectively, giving us complete control over who can access the server and participate in discussions. This ensures that conversations remain confidential and are not subject to external monitoring or disruptions.

How to Join

1.) Download Discord: Discord is available as a free app for desktop and mobile. You can download it from .

2.) Join the MicroPharma Server: Once you’ve set up your Discord account, you’ll receive an invite link to join the MicroPharma server. Follow the link to gain access.

3.) Open a Support Ticket: When you need assistance, simply navigate to the support section and open a new ticket. This will allow our team to track and manage your request efficiently.

By using Discord, we can maintain fast, organized communication with you while ensuring that everything stays private and within our control.

Feel free to reach out via Discord for any support needs, and we’ll be ready to assist!

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