Ecwid Store Support
Last updated
Last updated
We’re here to help you set up and manage your Ecwid store so that you can focus on growing your business. While we’ll provide you with the essential tools and resources to get started, maintaining and operating the store is your responsibility. Below are some key points to ensure smooth operations and understand where our support fits into your store management.
1. Initial Setup and Product Import
To make things easier for you, we will import our entire product list from the MicroPharma retail site directly into your store. This means you’ll start with all the products, descriptions, and information ready to go.
2. Your Responsibility for Store Operations
Once your store is up and running, it is your responsibility to:
Manage any changes or updates to products.
Ensure fulfillment of customer orders.
Handle customer inquiries and maintain communication.
If you need help with additional tasks or custom development, we’re happy to assist. However, please note that certain requests may involve additional fees depending on the scope of work.
3. Checking Store Status
If your store isn’t functioning as expected, the first thing you should do is check the Ecwid Status Page. This page shows whether Ecwid’s servers are up and running:
Ecwid Status Page: If the system is operational but your store is still having issues, the problem may be related to your local network or internet connection.
Please ensure you check this status page before contacting support.
4. Accountability for Site Changes
It’s important to note that we are not responsible for any issues caused by non original parts your add to your store, whether they involve custom code, added apps, or adjustments to the product layout. If something breaks or your store becomes non-functional due to modifications you’ve made:
You will be responsible for any fees associated with resetting or fixing the store.
We can assist with these issues, but development or repair work may incur additional costs.
We’re committed to helping you succeed and are available for support when you need it. However, keep in mind that maintaining your store and ensuring smooth operations is primarily your responsibility. If you run into issues, we’ll do our best to help, but certain tasks and requests may require additional fees, especially if you’ve made changes that affect your store’s functionality.
If you ever need assistance, don’t hesitate to reach out—but be sure to check the Ecwid Status Page and your local network first!
